Privacy Policy

Arbor Group Pty Ltd (ABN 80 699 299 164), trading as Morgan Treeman Arborist Solutions ("Morgan Treeman", "we", "us" or "our"), respects your privacy. This policy explains what personal information we collect, why we collect it, how we look after it, and the choices you have.

What we collect

We only collect information we need to help you. This may include:

• Your name, phone number, email address and suburb
• Your property address and details about your trees, where you ask us for advice, a quote or tree work
• Photos or videos you send us, or that we take when assessing or completing work at your property
• Messages, emails and call notes from our conversations with you
• Payment and invoicing details for work we carry out
• Basic website information such as the pages you visit, your device type and how you found us

How we collect it

Most of the time we collect information directly from you, for example when you fill in a form on our website, download our Storm Safety Checklist, call or message us, or book us for work. We may also collect website information automatically through cookies and similar tools.

Why we collect it

We use your information to:

• Send you the checklist or other resources you have asked for
• Respond to your enquiry and provide advice, quotes and tree services
• Schedule, carry out and keep a record of work at your property
• Send invoices and process payments
• Follow up with helpful information about tree care and our services
• Improve our website, advertising and customer service

Marketing messages

If you give us your details, we may contact you by phone, email or text message about your enquiry and about our services. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to a text message, or contacting us using the details below. Opting out of marketing will not stop us contacting you about work you have booked with us.

Cookies and advertising

Our website may use cookies and tracking tools from providers such as Google and Meta. These help us understand how people use our site and show relevant advertising to people who have visited it. You can turn off cookies in your browser settings, and you can adjust your advertising preferences in your Google and Meta account settings.

Who we share it with

We do not sell your personal information. We share it only where needed to run our business, including with:

• Our team members and contractors who help deliver our services
• Software providers we use for customer records, job management, email, text messaging, payments, accounting and advertising
• Professional advisers such as our accountant and insurer
• Government bodies or others where the law requires it

Some of our software providers store information on servers outside Australia, including in the United States. We take reasonable steps to use reputable providers that protect your information.

How we protect it

We store your information in password protected systems and limit access to people who need it to do their job. No method of storing or sending information is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep information only for as long as we need it for our business or as the law requires.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. There may be some information we need to keep for legal or record keeping reasons, and we will tell you if that applies.

Questions and complaints

If you have a question or a concern about how we have handled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.

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